Below FAQ are some common concerns of our clients before purchasing the orders.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
General questions about the store:
Where is your store located?
Our online store is only in Saudi Arabia and in Emirates
Do you sell shoes or clothes?
Our store only specializes in all kinds of women's bags and purses
Who has the right to deal and buy from the Evora website?
Everyone over the age of 18 and eligible to use online purchase cards, valid for use and issued by an accredited bank.
How can I contact customer service?
All visitors and customers of Evora Style are allowed to communicate with the site through the WhatsApp number 00971559851202
Questions about shipping:
Can I add other products to the order after registering it?
Yes, you can if the order that you made through the site has not been shipped, but if the shipment process has been completed, the order cannot be canceled.
Can I cancel a purchase order that I made through the website?
Yes, you can if the order that you made through the site has not been shipped, but if the shipment process has been completed, the order cannot be canceled.
Can I order a shipment from the UAE website in Saudi Arabia?
No,you can only register an order in Saudi Arabia from the KSA website: https://www.evorastyle.com
And in the United Arab of Emirates from the UAE website:https://www.evorastyle.ae
Do you have free shipping?
Yes,we offer free shipping for orders above AED 250
How can I track my order through the website?
Order shipping can be tracked by logging into the shipping company's website and entering the shipping number that will get you through a text message on your mobile, and will show you the status of the order. You can find out the shipping company's website here https://track.iqfulfillment.com/
Questions about payment methods:
What payment methods are available with Evora ?
Payment is available through credit cards such as Visa Card and MasterCard, and no additional fees are added.
Cash payment upon receipt in case the purchase value is less than 2000 AED.
Payment system with Apple Pay.
Installment system with Tabby, Tamara.
How do I ensure the protection of my credit card data when using it for purchases on the evora website?
Evora guarantees you a 100% safe shopping experience. Where credit card numbers are not stored on our systems, payment details are encrypted before being transmitted using the latest electronic encryption technologies that follow the highest security standards. We also follow the strictest protocols to ensure that our customers' personal information is not disclosed to a third party. We use your personal information only for the purposes of fulfilling your requests, and we do not disclose this information to any third party under any circumstances.
If I encounter difficulty in paying through the site, what should I do?
You can contact us at any time by clicking on the phrase "Contact Us" at the bottom of the page on the full version of our website.
Questions related to return and exchange:
Can I exchange all or part of an order I received?
It is possible to exchange the products that you received from the evora website, in whole or in part, in the event that the exchange conditions set by the site are met within 7 days from the date of your receipt.
Can I return an order or product that I purchased from evora?
It is possible to return any product that you purchased from the Evora website, but only if the return conditions are met only if the payment method was through online payment methods such as Tabby or Tamara or through credit cards. T&C will be applied.